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Troubleshooting videosHaving trouble watching the online demos? Try these solutions... |
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1. Have you got Adobe Flash Player installed?If you see an empty box instead of the videos, you probably don't have Adobe Flash Player installed
Your computer may ask you if you want to install the Adobe Flash Player automatically. Go ahead and install it - nothing bad will happen! To manually install Adobe Flash Player, visit the Adobe site here and follow the on-screen instructions: http://www.adobe.com/shockwave/download/?P1_Prod_Version=ShockwaveFlash
2. Is your computer blocking the playback?Internet Explorer may "helpfully" block the playback of the videos if it thinks they're a security threat. Look for the gold bar at the top of the screen which looks like this:
The message in the bar reads: "To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options..." Click the gold bar and select the first option "Allow blocked content":
You'll then see a message asking if you want to run the active content. Click Yes.
The video should then start to play.
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